Capital Region Water provides drive-thru customer service at a new location
Previous customer service center repurposed for drinking water operations
HARRISBURG (September 20, 2021): Capital Region Water opened its customer service drive-thru today at 3003 N. Front Street in Harrisburg. The additional payment option provides a convenient means of doing business with Capital Region Water.
“In order to enhance the customer experience, we have installed a state-of-the-art drive-thru system, similar to that of a bank, to provide a safe and efficient contactless transaction feature,” said Charlotte Katzenmoyer, CRW’s CEO. Cash and check payments can be made Monday through Friday from 8:30 a.m. to 4:00 p.m. Rolled coins cannot be accepted.
Capital Region Water plans to accommodate walk-in customers at its new location in early October. After purchasing the building last year, renovations are nearly complete. 3003 N. Front Street is now the permanent home to both administrative and customer service staff.
The Customer Service Center and drop-box previously located at 100 Pine Drive are now closed. The site will exclusively serve to support drinking water operations. For more information, or questions about our new facility, please contact the Customer Service Center at 888-510-0606.
|Rebecca J. Laufer | External Affairs Manager
888‑510‑0606 | 717-216-5236 (o)
|Capital Region Water
3003 North Front Street | Harrisburg, PA 17110 *
Investing in Our Community from Raindrop to River
* Please note our change of address